Terms and Conditions

Effective Date: November 27, 2025

1. Introduction

Welcome to Novaori (“Company,” “we,” “us,” “our,” or “Novaori”). These Terms and Conditions (“Terms,” “Agreement,” or “T&C”) govern your access to and use of our website at https://novari.com (the “Website”) and all products and services offered through the Website (collectively, the “Services”).

By accessing or using the Website, placing an order, or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you may not access or use our Website or Services.

2. Business Information

Company Name: Novaori
Address: 1015 Sneed Rd, Decatur, TN 37322, USA
Phone: +1 (239) 342-0019
Email: support@novari.com
Website: https://novari.com
Customer Service Hours: 24/7 support available

3. Products & Services

3.1 Products Offered

Novaori offers, including but not limited to, the following categories:

Bicycles: mountain bikes, hybrid bikes, cyclocross bikes, etc.
Wheels: various wheel sizes and specifications
Helmets: safety helmets (including advanced protection models)
Clothing: cycling apparel
Accessories: components, decals, equipment, and related items

3.2 Product Descriptions

All product information is provided “as is” without any warranty of accuracy or completeness. Product images, descriptions, pricing, and availability may change without notice. Colors and appearance may differ slightly due to display settings.

3.3 Product Availability

We reserve the right to limit quantities, refuse orders, or discontinue products at any time. If a purchased product becomes unavailable before shipment, we will notify you with alternatives or offer a full refund.

4. Pricing & Payment

4.1 Pricing

All prices are listed in USD.
Prices are subject to change without prior notice.
Once payment has been received and an order is confirmed, the price for that order is fixed.

4.2 Accepted Payment Methods

Credit/Debit Cards: Visa, Mastercard, American Express, Discover
PayPal

All payments are processed securely using SSL/TLS encryption through industry-standard payment gateways.

4.3 Taxes & Fees

Sales tax is calculated based on the delivery address where applicable.
Shipping Fees:
- Domestic (USA): $6.25 USD
- International: $13.95 USD
There are no hidden fees beyond product cost, taxes, and clearly disclosed shipping charges.

5. Order Processing

5.1 Order Confirmation

After placing an order, you will receive a confirmation email with your order details.
It is your responsibility to review the confirmation and notify us promptly of any errors.

5.2 Order Processing Time

Standard processing time: 1–3 business days (Monday–Friday, excluding holidays).
Processing times may be extended during peak seasons or due to unforeseen circumstances.

5.3 Order Cancellation

Orders may be cancelled within 24 hours of placement, provided they have not yet shipped.
To request cancellation, contact our support team as soon as possible.
Once an order has shipped, it cannot be cancelled and will instead need to follow the return process.

6. Shipping & Delivery

6.1 Delivery Timeframes

Domestic (USA):

Processing: 1–3 business days
Shipping: 3–6 business days
Estimated total: 4–9 business days

International:

Processing: 1–3 business days
Shipping: 7–20 business days
Estimated total: 8–23 business days

These timeframes are estimates and may vary depending on carrier performance, customs, or other external factors.

6.2 Tracking Information

A tracking number will be provided via email once the order has shipped.
Tracking updates are subject to carrier systems and refresh intervals.

6.3 Changing Shipping Address

Address changes are allowed only before dispatch.
Contact customer support immediately if you need to update your shipping address.

6.4 International Shipping

International customers are responsible for any customs duties, tariffs, VAT, or import taxes imposed by their country.
Novaori is not responsible for delays caused by customs or local authorities.

7. Returns & Refunds

7.1 Return Window

Returns must be initiated within 30 days from the purchase date.

7.2 Eligibility for Returns

To be eligible for a return, items must be:

Unused and unassembled
In their original packaging
Complete with all accessories and documentation
Undamaged and clean

7.3 Non-Returnable Items

The following items are generally non-returnable:

Used helmets or personal protective equipment (PPE)
Opened clothing/underwear
Custom-built bikes
Final sale items
Items damaged due to misuse, abuse, or improper assembly

7.4 Return Process

Contact support at support@novari.com with your order details.
Receive approval and return instructions (including an RA number) within 2 business days, where applicable.
Clearly mark the RA number on the outside of the package if provided.
Pack the item securely in its original packaging.
Ship the item using a trackable shipping service.
Keep your shipping receipt and tracking number for reference.

7.5 Return Shipping Fees

Customers are responsible for return shipping costs unless the item is defective or the return is due to an error by Novaori.

7.6 Refund Method & Timeline

Inspection upon arrival: 3–5 business days
Internal refund processing: 1–2 business days
Bank/PayPal release: 5–10 business days
Estimated total refund timeframe: 10–20 business days from receipt of the returned item.

7.7 Refund Deductions

A restocking fee of up to 15% may be applied for items showing excessive handling or missing components.

7.8 Exchanges

Exchanges are generally available for defective or damaged items reported within 30 days of delivery, subject to stock availability.

7.9 Damaged/Defective Items

Damaged or defective items must be reported within 7 days of delivery.
Photos and a description of the issue may be required to process your claim.

8. Limitation of Liability

8.1 Disclaimers

The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, whether express or implied.

8.2 Limitation on Damages

Novaori shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or other intangible losses arising from the use or inability to use the Services.

8.3 Maximum Liability

To the fullest extent permitted by law, Novaori’s total liability for any claim relating to any product or service shall not exceed the amount you paid for that product or service.

9. Intellectual Property Rights

9.1 Website Content

All content on the Website, including text, graphics, logos, images, icons, and software, is owned by Novaori or its licensors and is protected by applicable intellectual property laws.

9.2 User License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

9.3 Prohibited Uses

You may not:

Copy, reproduce, or distribute Website content for commercial use
Scrape, data-mine, or use automated tools to extract content
Modify, adapt, or create derivative works from Website content
Remove any proprietary or copyright notices

10. Third-Party Services

10.1 Payment Processors

Payments are processed by PayPal and other third-party payment gateways. Their terms and privacy policies also apply when you use their services.

10.2 Shipping Carriers

Shipping and delivery are handled by third-party carriers. Their terms of carriage and service limitations apply to your shipments.

10.3 Third-Party Links

The Website may contain links to third-party websites. Novaori is not responsible for the content, policies, or practices of external sites.

11. Warranty Disclaimer

11.1 Product Warranty

Products may be covered by manufacturer warranties against defects, as specified by the manufacturer.

11.2 Disclaimer

Novaori does not provide in-house assembly, repair, or maintenance services unless explicitly stated.

11.3 No Other Warranties

Apart from manufacturer warranties and any explicitly stated terms, no other warranties (express or implied) are provided.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.
Any disputes shall be brought exclusively in the courts located in Florida.

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute or concern, you agree to first contact Novaori at support@naobito.com to attempt an informal resolution.

13.2 Escalation

If the dispute cannot be resolved informally, it may proceed to litigation in the appropriate Florida courts, unless otherwise required by applicable law.

14. Termination of Service

14.1 Company Rights

Novaori may suspend or terminate your access to the Website or Services, at its sole discretion, for reasons including but not limited to:

Violation of these Terms
Suspected fraud or misuse
Non-payment
Any other reason deemed necessary to protect Novaori or its users

14.2 Effect of Termination

Upon termination, your right to use the Website and Services will cease immediately.
Sections that by their nature should survive termination (such as intellectual property, limitation of liability, and governing law) will remain in effect.

15. Contact Information

For questions about these Terms or our Services, contact:

Novaori

Address: 1015 Sneed Rd, Decatur, TN 37322, USA
Phone: +555-555-555
Email: support@novari.com
Website: https://naobito.com
Typical Response Time: 24–48 hours